Planther Back-up Policy

Version 1.0 - published 22 October 2026

This policy describes how Planther Ltd ("Planther", "we", "us") backs up the data held in Planther. Where your organisation has signed a subscription agreement with us, this is the "back-up policy" that agreement refers to.

1. What is backed up

1.1. Main database. This holds accounts, projects, conversations, documents and the details of uploaded files. It is backed up automatically every day, and each daily backup is kept for 98 days. It can also be restored to any moment in the last seven days. The database is protected so that it cannot be deleted in a single action, even by us.

1.2. Search index of customer content. The index built from uploaded files and past conversations, which lets the assistant search them, is backed up automatically every day, with backups kept for seven days. It can be rebuilt from the files themselves if needed.

1.3. Uploaded files. Uploaded files are stored in our file storage. A file that is deleted can be recovered for seven days after it is deleted.

1.4. Planning data. The planning data Planther holds is backed up automatically every day. It is drawn from public and other third-party sources and can be re-collected from them.

2. Where backups are held

2.1. Backups of customer content are held by our hosting providers in the United Kingdom (London), in the same region as the live data.

3. Restoring data

3.1. We restore from backups to recover from a technical failure or an incident affecting Planther.

3.2. Planther does not restore individual items a user has deleted themselves. When a user deletes something in Planther, it is deleted, and its copies in backups are removed as those backups expire.

3.3. We do not yet publish a target time for restoring data or a limit on how much recent data could be lost, and we do not yet run scheduled restore drills. We plan to put these in place.

4. At the end of an agreement

4.1. What happens to a customer's data when its agreement ends is set out in the subscription agreement. Backups taken before then are deleted as they expire, on the timings above.

5. Changes to this policy

5.1. We may update this policy from time to time. Every version is published at this address, with its version number and date at the top and a line in the change log below.

Change log