Planther Terms of Service

Last updated: 30 May 2026

These Terms of Service ("Terms") govern your access to and use of the Planther platform, websites, applications, and related services (together, the "Service") provided by Planther Ltd, a company registered in England and Wales (company number 17249378) with its registered office at 1 Stocks Bridge Way, St. Ives, Cambridgeshire, England, PE27 5JL ("Planther", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

1. About Planther and these Terms

1.1. Planther is a professional software tool that combines planning data with artificial intelligence ("AI") to help planning professionals research policy and constraints, assess sites, and draft documents.

1.2. The Service is intended for use by businesses and professionals only. It is not a consumer product and is not intended for personal, domestic, or household use.

1.3. These Terms form a legally binding agreement between you and Planther. Please read them carefully. They contain important provisions about the limitations of the Service, the accuracy of data and AI outputs, and our liability to you.

1.4. We may make these Terms available in other formats, but the version published at planther.co.uk is the operative version.

2. Definitions

In these Terms:

• "Account" means the account through which you access the Service.
• "Customer Content" means any data, documents, text, instructions, or other materials that you or your Users upload to, input into, or generate using the Service.
• "Organisation" means a business, firm, or other entity that holds an Account or under whose Account you access the Service.
• "Output" means any content, report, document, analysis, citation, or other material produced by the Service in response to Customer Content or other inputs, including material produced by AI.
• "User" means any individual who accesses the Service, whether on their own behalf or on behalf of an Organisation.
• "You" means the User and, where the User accesses the Service on behalf of an Organisation, that Organisation.

3. Eligibility and accounts

3.1. Business use only. By using the Service, you confirm that you are accessing and using it in the course of a business, trade, profession, or vocation, and not as a consumer. You acknowledge that consumer protection rights that would otherwise apply to consumers do not apply to your use of the Service.

3.2. Minimum age. You must be at least 18 years old to use the Service.

3.3. Authority. If you use the Service on behalf of an Organisation, you confirm that you have authority to bind that Organisation to these Terms, and references to "you" include that Organisation.

3.4. Account credentials. Access to the Service is provided through Accounts and access credentials issued by us or by your Organisation. You are responsible for keeping your credentials confidential and for all activity that takes place under your Account. You must notify us promptly at support@planther.co.uk if you believe your credentials have been lost, stolen, or compromised, or that your Account has been accessed without authorisation.

3.5. Named user, single seat. Each seat or licence is personal to a single named individual User. You must not share your Account or credentials with, or allow your Account to be used by, any other person, and you must not use a single seat to provide access to multiple individuals. Each individual who uses the Service requires their own seat.

3.6. Responsibility for all use under your Account. You are responsible and liable for all use of, and all activity, requests, and consumption that take place through, your Account, whether or not authorised by you and whether arising from your own act or omission, user error, or your sharing or loss of credentials. This includes all use of the artificial intelligence and processing features of the Service. Where such use falls outside the permitted scope of these Terms (including the acceptable use provisions in section 5), you remain liable for it, and we may recover from you the reasonable costs we incur as a result. We are not liable to you for any consequence of use under your Account that you did not intend or authorise, including any resulting charges, costs, or consumption.

3.7. Accurate information. You must provide accurate and complete information when registering for and using the Service, and keep it up to date.

4. Relationship with separate agreements

4.1. Where your Organisation has entered into a separate written agreement with Planther governing access to or use of the Service (a "Separate Agreement"), that Separate Agreement governs the commercial terms of your use, including fees, term, payment, and any bespoke service levels or commitments.

4.2. In the event of any conflict between these Terms and a Separate Agreement, the Separate Agreement prevails to the extent of the conflict. In all other respects these Terms continue to apply.

5. Acceptable use

5.1. You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

(a) use the Service in any way that breaches any applicable law or regulation;

(b) access, copy, extract, scrape, harvest, or redistribute the data, datasets, or database(s) made available through the Service, except as expressly permitted by the normal functioning of the Service for your own internal business use;

(c) use the Service, or any data or Output obtained from it, to build, train, populate, or improve any product, dataset, or database that competes with the Service;

(d) reverse engineer, decompile, disassemble, or attempt to derive the source code, models, prompts, or underlying structure of the Service, except to the extent this restriction is prohibited by applicable law;

(e) resell, sublicense, rent, lease, or otherwise make the Service available to any third party except as expressly permitted under a Separate Agreement;

(f) introduce any virus, malware, or other harmful code, or attempt to gain unauthorised access to the Service or its related systems or networks;

(g) interfere with, disrupt, or place an unreasonable or disproportionate load on the Service or its infrastructure, including through automated or high-volume access not supported by the Service's intended functionality;

(h) share, transfer, or make your seat, Account, or credentials available to any other person, or use a single seat to provide access to more than one individual;

(i) generate excessive, abusive, or disproportionate usage or consumption of the Service (including its artificial intelligence and processing features) that is inconsistent with normal professional use, whether through automation, scripting, bulk requests, or otherwise;

(j) remove, obscure, or alter any proprietary notices on the Service or any Output; or

(k) use the Service in any way that is fraudulent, deceptive, defamatory, or otherwise objectionable.

5.2. We may investigate any suspected breach of this section and cooperate with law enforcement authorities where appropriate.

6. Intellectual property

6.1. Our rights. As between you and us, Planther and its licensors own all intellectual property rights in and to the Service, including the platform, software, AI models, prompts, methodologies, user interfaces, and the underlying data and datasets. Except for the rights expressly granted in these Terms, no rights are granted to you in respect of the Service or any of its content. All rights are reserved.

6.2. Licence to you. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the period you are authorised to use it.

6.3. Your Outputs. As between you and us, you own the Output you generate using the Service. You are responsible for your use of any Output, including reviewing, verifying, editing, and adapting it before relying on it or using it in your professional work. We make no claim of ownership over the documents and work product you produce using the Service.

6.4. Feedback. If you provide us with suggestions, ideas, or feedback about the Service, we may use them without restriction and without any obligation to you.

7. Customer Content

7.1. Your responsibility. You retain ownership of your Customer Content. You are solely responsible for your Customer Content, including its accuracy, legality, and your right to upload and use it with the Service.

7.2. Licence to us. You grant us a non-exclusive, worldwide licence to host, store, copy, process, transmit, and display your Customer Content to the extent necessary to provide, maintain, secure, and improve the Service and to comply with our legal obligations.

7.3. Warranties. You warrant that you have all necessary rights, consents, and permissions to upload your Customer Content and to grant the licence in clause 7.2, and that your Customer Content does not infringe the rights of any third party or breach any applicable law.

8. Data accuracy, AI, and no professional advice

This section is important. Please read it carefully. It describes the most significant limitations of the Service.

8.1. The Service is a tool, not a substitute for professional judgement. The Service is designed to assist qualified professionals. It does not provide professional, planning, legal, surveying, valuation, or any other regulated advice. Outputs are informational only and must not be relied upon as a substitute for the independent judgement and due diligence of a suitably qualified professional. You remain fully responsible for your own work product and for any decisions, advice, or documents you produce.

8.2. Data is provided "as is". The data made available through the Service, including data relating to planning constraints, designations, allocations, policy, planning history, environmental factors, and site characteristics, is provided on an "as is" and "as available" basis. It may be incomplete, inaccurate, out of date, or unavailable. We do not warrant the accuracy, completeness, currency, or fitness for any purpose of any data. You must always independently verify any data before relying on it.

8.3. AI can and does make mistakes. Outputs are generated, in whole or in part, by AI. AI systems can produce results that are inaccurate, incomplete, misleading, or entirely incorrect, including by misstating or fabricating information ("hallucination"), misquoting policy, or omitting relevant constraints. Outputs may vary even for similar inputs. Every Output must be independently checked and verified by a qualified professional before it is relied upon or used. Do not rely on any Output without verifying it against authoritative primary sources.

8.4. No responsibility for inaccuracy or missing information. To the fullest extent permitted by law, Planther shall not be liable, and accepts no responsibility, for any inaccuracy, error, omission, incompleteness, or absence of data or information in any Output or otherwise made available through the Service, or for any loss or damage arising from your reliance on it.

8.5. Your obligation to verify. Your use of the Service is on the basis that you understand and accept these limitations and that you will independently verify all data and Outputs before relying on them.

9. Improving the Service

9.1. We may collect and use aggregated and anonymised data derived from use of the Service to operate, analyse, secure, and improve the Service, including to develop, evaluate, and improve our AI models and prompts.

9.2. Aggregated and anonymised data is data that does not identify you, your Organisation, or any individual, and from which your confidential Customer Content cannot be reconstructed. We will not expose any customer's confidential Customer Content through this process.

9.3. Opt out. You may opt out of the use of data derived from your use of the Service for the improvement and evaluation of AI models and prompts by contacting us at support@planther.co.uk. We will give effect to your request within a reasonable period.

10. Confidentiality

10.1. Each party may have access to information that is confidential to the other ("Confidential Information"). Your Confidential Information includes your Customer Content; our Confidential Information includes non-public information about the Service, its models, prompts, and underlying technology.

10.2. Each party agrees to keep the other's Confidential Information confidential, to use it only as necessary to exercise its rights or perform its obligations in connection with the Service, and not to disclose it to any third party except as permitted by these Terms or required by law.

10.3. This section does not apply to information that is or becomes public other than through a breach of these Terms, was lawfully known to the receiving party before disclosure, or is independently developed without reference to the other party's Confidential Information.

11. Publicity

11.1. We may identify your Organisation as a customer of Planther, including by displaying your Organisation's name and logo on our website and in marketing materials.

11.2. Your Organisation may opt out of this at any time, and may at any time ask us to remove its name and logo, by contacting us at hello@planther.co.uk. We will give effect to such a request within a reasonable period.

12. Third-party services

12.1. The Service relies on third-party services and infrastructure, including AI providers, mapping services, and cloud hosting. We do not control these third parties and are not responsible for their acts, omissions, availability, or outputs.

12.2. The Service may contain links to, or interoperate with, third-party websites or services. We are not responsible for the content, accuracy, or practices of any third party.

13. Availability and changes to the Service

13.1. We aim to keep the Service available but do not guarantee that it will be uninterrupted, error-free, or available at any particular time. Except as set out in a Separate Agreement, the Service is provided without any service level commitment.

13.2. We may suspend access to the Service for maintenance, updates, security, or operational reasons, and will try to limit any disruption where reasonably practicable.

13.3. We are continually developing the Service and may add, modify, or remove features at any time. We will try not to materially reduce the core functionality of the Service without notice.

14. Suspension and termination

14.1. We may suspend or terminate your access to the Service, in whole or in part, with immediate effect if:

(a) you materially breach these Terms (including the acceptable use provisions in section 5);

(b) we are required to do so by law or by a third-party provider;

(c) there is a security risk or suspected unauthorised use; or

(d) any fees due under a Separate Agreement are unpaid.

14.2. Where we suspend or terminate your access under clause 14.1 (including for breach of the acceptable use provisions in section 5, seat-sharing, or excessive, abusive, or exploitative usage), you are not entitled to any refund of fees paid, and any fees due remain payable. This is without prejudice to our other rights and remedies, including our right to recover costs under clause 3.6.

14.3. You may stop using the Service at any time. Where your use is governed by a Separate Agreement, termination of that agreement is governed by its terms.

14.4. On termination, your right to access the Service ends. Sections that by their nature should survive termination (including sections 6, 7, 8, 10, 15, 16, 17, and 19) will continue to apply.

15. Disclaimer of warranties

15.1. To the fullest extent permitted by law, the Service, all data, and all Outputs are provided "as is" and "as available", and we exclude all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of satisfactory quality, fitness for a particular purpose, accuracy, completeness, and non-infringement.

15.2. We do not warrant that the Service, any data, or any Output will meet your requirements, be accurate or reliable, or be free from errors or omissions.

16. Limitation of liability

16.1. Liabilities we do not exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

16.2. Losses we exclude entirely. Subject to clause 16.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:

(a) loss of profits, revenue, business, or anticipated savings;

(b) loss of or damage to goodwill or reputation;

(c) loss of, or inaccuracy in, data;

(d) loss arising from your reliance on any data or Output, or from any inaccuracy, error, omission, or incompleteness in any data or Output;

(e) claims brought against you by any third party; or

(f) any indirect, special, or consequential loss or damage,

in each case however arising and even if foreseeable.

16.3. Cap on liability. Subject to clauses 16.1 and 16.2, our total aggregate liability to you arising out of or in connection with these Terms and your use of the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total fees paid by you or your Organisation for the Service in the twelve (12) months immediately before the event giving rise to the liability.

16.4. Basis of the bargain. You acknowledge that the limitations and exclusions in this section and in section 8 are reasonable given the nature of the Service, the price of the Service, and the fact that the Service is a tool intended to assist, and not replace, the judgement of a qualified professional.

17. Indemnity

17.1. You agree to indemnify and hold us harmless against all liabilities, costs, expenses, damages, and losses (including reasonable legal fees) suffered or incurred by us arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Service in breach of applicable law; or (c) your Customer Content, including any claim that it infringes the rights of a third party.

18. Changes to these Terms

18.1. We may update these Terms from time to time. Where changes are material, we will take reasonable steps to notify you, for example by posting a notice on the Service or by email.

18.2. Changes take effect from the date the updated Terms are published or any later date stated in them. Your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Service.

19. General

19.1. Entire agreement. These Terms, together with any Separate Agreement and our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior arrangements relating to it.

19.2. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer ours to an affiliate or in connection with a merger, acquisition, or sale of assets.

19.3. No waiver. A failure or delay by us in exercising any right under these Terms is not a waiver of that right.

19.4. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

19.5. Force majeure. We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control.

19.6. No partnership. Nothing in these Terms creates a partnership, agency, or employment relationship between you and us.

19.7. Third parties. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

19.8. Notices. Notices to us should be sent to hello@planther.co.uk (general and legal notices) or support@planther.co.uk (account and support matters). We may give notice to you through the Service or by email to the address associated with your Account.

19.9. Governing law. These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by the law of England and Wales.

19.10. Jurisdiction. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

20. Contact us

If you have any questions about these Terms, please contact us:

Planther Ltd 1 Stocks Bridge Way, St. Ives, Cambridgeshire, England, PE27 5JL General and legal: hello@planther.co.uk Support: support@planther.co.uk