Question 1

Will I reach my usage limit?

Accepted Answer

Most people never reach it. Your usage covers the AI work Planther does for you: answering questions, writing documents, reading your files. Looking things up in our data does not count. It refreshes every few hours and every week, and you can see where you are at any time in the bottom corner of the app.

Question 2

Can I cancel?

Accepted Answer

Yes, any time, with nothing to pay to leave. You keep using Planther until the end of the period you have paid for. Download anything you want to keep before then.

Question 3

Can I change plan?

Accepted Answer

Yes, any time. Moving up takes effect straight away, with fresh usage on the new plan, and you only pay the difference for the rest of the month. Moving down takes effect from your next bill.

Question 4

Can I add colleagues?

Accepted Answer

Yes. Add people to your team from your account settings and pay for each person, on whichever plan suits them. You can share projects, files and research straight away.

Question 5

Do prices include VAT?

Accepted Answer

Yes. The price you see is the price you pay.

Question 6

Who uses Planther?

Accepted Answer

Planning consultants, planning lawyers, land promoters, land agents, housebuilders and developers, along with architects, heritage consultants and surveyors. They use Planther to research sites, find the policy, draft their documents and run their projects, from a first look at a site to the final document.

Question 7

What data does Planther have?

Accepted Answer

More than anyone else. Planther is the only one that holds England's planning policy in full, from the NPPF and national guidance to every local and neighbourhood plan, and makes it searchable by AI agents, which makes it uniquely powerful. Alongside it sit the constraints and designations that decide a site (flood zones, green belt, conservation areas, listed buildings, protected habitats, tree preservation orders and more), planning applications and their history, appeal decisions read in full, housing land supply and delivery figures, rights of way, land ownership parcels, and old maps and aerial photos.

Question 8

Is my data used to train AI?

Accepted Answer

Never. Your projects, files and chats are yours, and we never use them to train AI.

Question 9

Where is my data held?

Accepted Answer

In the UK. Your projects and files are stored in London, and AI requests go to European servers first wherever they are available.

Question 10

Will it work on our IT?

Accepted Answer

Yes. Planther runs in an ordinary web browser with nothing to install, and it is built for the managed and filtered networks that planning firms use. If your IT team filters websites, our IT requirements page gives them every address to allow in one list, and we are happy to talk them through it.

Question 11

Do you offer a data processing agreement?

Accepted Answer

Yes. Firms get a signed agreement as part of their contract, and our standard terms cover everyone else.

Question 12

How quickly can we get started?

Accepted Answer

As quickly as suits you. Most people are up and running the same day, and we will move at your pace, whether that is this afternoon or after your IT and procurement checks.

Question 13

Can we get training?

Accepted Answer

Yes. We can train your team and help them get the most from Planther. Email us at hello@planther.co.uk or use the form on our contact page and we will set it up.

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